Supple Mental

Legal Information

Terms of Service

These terms govern the use of the Supple Mental website and services provided electronically via supplemental.pl.

1. General Provisions

1.1. The Service Provider is the owner of Supple Mental, operating at: ul. Florianska 6, 03-707 Warszawa, Poland ("Service Provider"). Contact details are available in the Contact section.

1.2. These terms have been prepared in accordance with the laws applicable in the Republic of Poland, in particular the Act on Providing Services by Electronic Means and data protection regulations.

1.3. Using the website requires a device with internet access and a current version of a web browser. The User bears the costs arising from the use of the telecommunications network.

2. Scope of Services Provided Electronically

The following services are provided electronically via the website:

  • provision of informational and educational content on food law and food supplements;
  • provision of a contact form enabling the submission of enquiries to the Service Provider;
  • provision of an AI chatbot answering general questions on food law and supplements;
  • provision of contact details for establishing communication with the Service Provider.

The Service Provider may in the future expand or modify the scope of services provided, without infringing upon the acquired rights of Users.

3. Rules for Using the Website

3.1. The User is obliged to use the website in a manner consistent with the law, good practices and the provisions of these terms, in particular:

  • not to introduce content that is unlawful, offensive or infringes the rights of third parties;
  • not to undertake actions that may disrupt the functioning of the website or expose the Service Provider to damage;
  • to provide truthful and current data in contact forms.

3.2. The User bears responsibility for content transmitted via the website, including content entered into the AI chatbot.

4. Nature of Legal Services and AI Chatbot Operation

4.1. Information published on the website, including responses provided by the AI chatbot, is of a general and informational nature. It does not constitute individual legal advice or a legal opinion.

4.2. A contract for the provision of legal services is concluded only upon direct contact with the Service Provider, agreement on the scope of the engagement and remuneration terms.

4.3. The User should not transmit special categories of data (e.g. health data) or other sensitive data via the chatbot. If such data needs to be communicated, secure communication channels agreed with the Service Provider should be used.

4.4. The AI Chatbot ("AI Assistant") is based on the Claude language model provided by Anthropic, PBC (San Francisco, USA). Content entered by the User in the chat window is transmitted to the Anthropic API for the purpose of generating a response. Anthropic processes data in accordance with its privacy policy available at https://www.anthropic.com/privacy. The Service Provider does not transmit to Anthropic any data identifying the User. Only the query content, session conversation history and IP address (for technical purposes on the Cloudflare infrastructure side) are processed.

4.5. Responses generated by the AI Assistant may contain inaccuracies or errors. The User should always verify the information obtained against current legal sources. The Service Provider is not liable for decisions made solely on the basis of information obtained from the AI chatbot.

5. Conclusion and Termination of the Electronic Services Contract

5.1. The contract for the provision of electronic services is concluded upon commencing use of the website, in particular by displaying the web page or using the form/chatbot.

5.2. The contract is free of charge and is concluded for the duration of the use of the website.

5.3. The User may at any time cease using electronic services, in particular by leaving the website and blocking cookies in the browser.

6. Complaints

6.1. The User may submit complaints regarding the operation of the website and services provided electronically to the email address indicated in the Contact section.

6.2. The complaint should include at minimum: a description of the problem, the date of its occurrence and data enabling a response. The Service Provider will respond to the complaint within a reasonable period not exceeding 30 days from its receipt, unless specific provisions provide for a shorter period.

7. Liability

7.1. The Service Provider exercises due diligence to ensure that content published on the website is current and reliable; however, it is not liable for the consequences of decisions made by Users on the basis of general information available on the website or provided by the AI chatbot, without obtaining individual legal advice.

7.2. The Service Provider is not liable for interruptions in the availability of the website caused by force majeure, failures of technical infrastructure beyond the Service Provider's control, or maintenance work.

8. Final Provisions

8.1. These terms may be amended in the event of changes to legislation, expansion of website functionality or changes to the manner of service provision. The new text of the terms will be made available on the website, and use of the website after publication of changes constitutes acceptance of the new terms.

8.2. In matters not governed by these terms, the generally applicable provisions of Polish law shall apply.